Enterprise Support
24/7 technical support with guaranteed response times and dedicated infrastructure engineers
Support Channels
Live Chat
Instant messaging with support engineers
Email Support
support@cloudnix.io
Response within 4 hours
Phone Support
+1 (800) CLOUDNIX
24/7 for critical issues
Ticketing System
Track and manage support requests
Support Tiers
Standard
Included- • Email support (4 hour response)
- • Community forums access
- • Documentation & guides
Professional
$299/mo- • 24/7 chat & email support
- • 1 hour critical response
- • Phone support (business hours)
- • Monthly health checks
Enterprise
Custom- • 24/7 phone, chat & email
- • 30 min critical response
- • Dedicated support engineer
- • Architecture reviews
- • Training & onboarding
Professional Services
Migration Services
Expert assistance moving workloads from AWS, GCP, or Azure to CloudNix
- • Infrastructure assessment
- • Migration planning & execution
- • Post-migration optimization
Architecture Consulting
Design review and optimization of your cloud infrastructure
- • Well-architected review
- • Performance optimization
- • Cost optimization analysis
Training & Enablement
Custom training programs for your development teams
- • Platform fundamentals
- • Advanced features & best practices
- • Hands-on workshops
Managed Services
Let our experts manage your infrastructure for you
- • 24/7 monitoring & management
- • Proactive optimization
- • Security & compliance
Frequently Asked Questions
What's included in the free support tier?
Email support with 4-hour response time, access to documentation, community forums, and basic troubleshooting.
How do I escalate a critical issue?
Call our 24/7 hotline or mark your ticket as "Critical" in the support portal. Critical issues receive priority routing to senior engineers.
Do you offer custom SLAs?
Yes, Enterprise customers can negotiate custom SLAs including dedicated support channels and guaranteed response times.
Can I get help with third-party integrations?
Our support team can assist with CloudNix-related aspects of third-party integrations. For complex integration projects, consider our Professional Services.
Ready to upgrade your support?
Contact our sales team to discuss Enterprise support options